The shipping cost depends on the weight and volume, destination, airlines that we use etc. So, the shipping cost can be determined when the order(quantity) is confirmed. For example, it costs 5$/kg for Europe, 6-8$/kg for North America, 4$/kg for Asia etc. They are the maximum costs. So, we can confirm it once details of the order is confirmed.
Our cargo agent or courier company handles every shipment until the customer receives it. They are able to handle or tackle any problem that may arise. In most of the shipment (by cargo), our agent books space in advance up-to the destination and arranges the delivery to the Airlines. Also, we can trace most of the status from internet.
DHL, FedEx, UPS and TNT are the leading courier companies in Nepal. Their cost depends on the destination (country) & weight. Heavier shipments are cheaper and lighter shipments are comparatively expensive. These courier company provides door to door delivery. They can pick up our shipments from 8AM to 8PM.
After the order confirmation we will send an invoice for payment deposit. After receiving the invoice the customer can send the payment via Telegraphic Transfer on the given bank information in the invoice.
It is very easy to place an order, you have to mention the size, colors and quantity of order, then you have to deposit the money into our bank account. After the confirmation by our bank, we dispatch the goods via DHL, FEDEX, UPS, TNT or Cargo Agent, or as per the instruction of our customers.
Basically we keep plain and solid colour scarves in stock. If the products are not available then they might need extra time. For knitting garment, we follow customers samples size, coloursand instructions, order can be confirmed after approval of each samples.
Of course, we can export worldwide.
After the discussions, we can insure the shipment locally or customers can do shipping insurance themselves if they wish to do so.
We have 100% refund or replacement guarantee if the orders are not delivered as per customer requirements. But it has not happened for the past 30 years.
We believe in the best quality that is why we guarantee on fiber content, dimensional stability and color fast. Quantity could be based on customers requirement up-to 10,000 pieces of scarfs and 4,000 pieces of Cashmere sweaters in a month after confirmation.